Friday, June 17, 2011

Losing my Windows Live Account, be Careful

Honestly, I have been using this Microsoft account since it was called Hotmail, but in all that time I hadn't been used frequently the account to chat through Windows Live Messenger.

Also it is good to say that I use an email client, Thunderbird specifically, so logging in to the Windows Live webpage was not something that I usually did. This is how I downloaded all the mails to my PC, which is really useful, but one Sunday weeks ago I need to chat with someone, having the need to connect in my Windows Live Messenger... and when I tried to do so I found out that I could not be logged in.

I was absolutely sure about the password I had used there, but it continued to reject my input so I decided to enter through the webpage, showing me the following message.


Believe it or not my account had been blocked! I had no idea about what it would be the reason for this, until I suddenly remembered that sometime ago my mail address had been used to send spam, but looking into a lot of forums I convinced myself that there was no solution for this, just to wait spammers to change to another mail address.

However, I got my account blocked anyway, therefore I began with the password reset process, but I have a problem here: I couldn't remember what my secret answer was, indeed I even hadn't idea about my secret question. This is how I contacted the customer support.

 
 
 



Here we go, I had to fulfill this form, which would be used to validate my identity, as you can see some items of this form are very specific.






The main problem I faced was with the country because when I created the account I used a fake country such as England, USA o France, at that moment I couldn't remember and neither now haha. Nevertheless, I tried to complete this form anyway it could be made.
 
With this, Microsoft created a private forum to solved my case, the first answer I received was:

Unfortunately, we could not verify the Windows Live ID account ownership using the information you provided.
In keeping with Microsoft’s commitment to protecting online privacy, Windows Live ID takes account security seriously. Passing the validation process can be difficult and our agents follow strict validation guidelines before authorizing a password reset. The validation process is pass or fail. We cannot provide you feedback on whether the account information you provided is correct or incorrect. This is to protect the Live ID account integrity.
Here are some recommendations to assist you in providing accurate information, allowing us to ensure we can successfully validate that you are the account owner.
  • Review the information that you have provided for the account and verify its accuracy.
    • You can review your submitted information by visiting the link provided in the “Windows Live ID Help – Account Validation and Password Reset Information!” e-mail. This e-mail will have been sent to the alternate e-mail account you provided during the password reset process.
    • If you need to make corrections, please submit them through the Windows Live Solution Center case.
  • You should identify any missing information.
    • Review your submitted information and identify any questions you may have missed or would be able to answer.
    • If you need to submit additional information to missed questions, please submit them through the Windows Live Solution Center case.
  • Provide any additional information by submitting it through the Windows Live Solution Center case.
    • Adding any additional details to assist us in verifying you as the account owner is greatly appreciated.
    • Some examples of additional account information are –
      • A listing of Hotmail Folders.
      • Hotmail or Messenger Contacts.
      • Known subject lines of e-mails in your Hotmail account.
      • If you have changed your postal code, address, or other data, provide previous information. 
The more information you provide our agents, the more equipped they are to successfully validating you as the account owner.

We understand the inconvenience of not being able to access your account and we look forward to assisting you in your account recovery.

I reply this post giving more information, and guess what... yes, I received exactly the same answer, the same text, in front of this situation I tried to reply again explaining my need to recover my account, but I received this message:
 
We have concluded our review of the information you provided. Our agents were unable to validate that you are the account owner. The information provided has been reviewed and our agents could not match this information to the account information currently stored for the account.

Our final recommendation is to
create a new Windows Live ID account. 
Windows Live ID Support

Yes, I had been talking to a bot, so I decided finally to create another account, but in Gmail because I will never have a Windows Live account for the worst treat I received. I hope my experience sometime to be useful to you.
  
 

25 comments:

  1. This is exactly what I been through with Hotmail account. I created my account back when i was in college and i login probably once a month. i used the same password for over 10 years and suddenly i prompted to use another password. after i changed the password, the next time i tried to login the password never worked and i am sure and positive about the password. Right now i am working with them to reset the password but i don't think it is going to work. I'll never create another hotmail account. Thanks

    ReplyDelete
  2. I HAD THE VERY SAME PROBLEM .. I SUBMITTED (SO FAR, TO DATE) 3 DIFFERENT APPLICATIONS WITH INFO. ALL BELIEVED TO BE AS ACCURATE AS I CAN REMEMBER, AND YET I'M BEING DENIED EVERY TIME (WITH THE ABOVE EMAIL COPY YOU'VE POSTED)!!!!
    AAAAARGH. I HAVE NO IDEA WHAT TO DO NOW!
    GENE HAYES, ROCKFORD IL
    typbmedic@yahoo.com

    ReplyDelete
  3. Mi friends, honestly I think there's nothing to do with this, but I do recommend you to use a email client such as Outlook or Thunderbird to keep your mails with you, keeping in this way your information in your PC.

    ReplyDelete
  4. I hardly ever write comments on blogs, but your article urged me to praise your blog.
    Thanks for the read, I will surely favorite your site and check in occasionally.Cheers
    Windows Live Messenger

    ReplyDelete
    Replies
    1. Hi! thank you, it's complicated to get it updated but I'll post as soon as I can, I have many topics to publish =)

      Delete
  5. Awesome blog!!! good work!!! keep it up!!!

    Visit my site;- Hotmail Support

    ReplyDelete
    Replies
    1. Thank you so much, It's very difficult to keep it up... but I'll try.

      Delete
  6. Thanks for Sharing your experience with Us...I got to know this can also be happen..Keep Writing!!!

    Useful Link-Windows Live Mail Help & Support

    Thanks

    ReplyDelete
  7. Amazing , thanks for providing the information, I really appreciate your hard work to bring this out into a post. I have bookmarked this article ID for future information purpose. I have an information to solve all the problemes related to any webmail. npw we can solve problems with any webmail along with Hotmail problems (If any) with the help of Customer care services. and we can get details of various customer care contact numbers, chat numbers, tech support numbers ( Toll Free Numbers )from the Website : http://customercaresupportnumber.com/ for variosu USA, UK and CANADA based companies along with Hotmail customer care service numbers.

    ReplyDelete
    Replies
    1. Hi! very interesting your comment, thanks! =)

      Delete
  8. Thats very good . i think this information really help me . Thanks.

    ReplyDelete
  9. Your blog is really useful for me and many people. Because many times I have found the useful information which was really important for me. Reading this your post was good..............
    I am very happy for read this post..........
    Visit my site Windows Live Mail Technical Support

    ReplyDelete
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    we provide Excellent technical support team to Fix your all issues.
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    Aalia lyon

    ReplyDelete
  11. Thanks for sharing your views and click on the link to get a latest version Windows live mail help

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  12. Thanks to you your blog is so informative and use full for hotmail customer care. Are you sure this hotmail customer care number

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  13. Hotmail Technical Support services are an absolute solution which assesses the technical error, or bugs with instant analysis and speedy solution.

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  14. Thanks a lot for the tutorial. very helpful.. click it Windows live mail support also Call +1-800-231-4635 (Toll Free) .

    ReplyDelete